INTEGRITY

Customers are the single most-important reason for our business. Whether you are a new customer considering using our service for the first time, or a professional recommending us to a client or colleague, these are the rules by which we play:

WE WILL ALWAYS:

• Act with total discretion and complete confidentiality.
• Deal with customers in a professional manner.
• Operate in a prompt and efficient manner.

TRUST

• Listen to the customer’s requirements and tailor the most suitable solution possible.
• Present our product as transparently as possible – no hidden charges and all rates of interest to be stated clearly in advance.
• Handle and store all pledged assets securely and appropriately.
• Endeavour to work closely with a customer to ensure that they are able to redeem their items in a timely manner.
• Act professionally and within the rules and regulations of the financial services industry at all times.
  REGULATED BY THE FINANCIAL CONDUCT AUTHORITY